Some contractors have complained about unexpected fees and deductions from their paychecks when working with certain umbrella companies. These fees can vary and may include administration fees, insurance fees, or other charges, which can significantly reduce the take-home pay.
Contractors have reported difficulties in reaching out to umbrella companies for queries or concerns. Slow response times, unresponsive customer service, and lack of transparency regarding payments and contracts are some of the complaints mentioned.
Some umbrella companies have been accused of non-compliance with tax and employment regulations. This can include issues like incorrect tax calculations, improper handling of National Insurance contributions, or failure to comply with employment rights.